773-592-3508
It's not about measuring results - it's about fueling sales
ABOUT INFOCUS AUTO
InFocus Auto is an easy-to-use tool with a built-in marketing platform, built by industry veterans, allowing shop owners to efficiently capture customer insight, measure performance, and develop action plans to drive more revenue.
- Get total visibility into consumer perceptions.
- Learn about potential issues before they escalate
- Reach revenue targets through deeper insight, allowing you to improve customer satisfaction, referrals, and loyalty
- Save time and money, know where to focus your efforts
- Leverage built-in training and PR tools to teach your team and promote your A+ customer service rating
SEGMENT CUSTOMERS
Identify and focus energy on your most valuable customers.
- Promoter - Most positive and vocal customers. Highly likely to recommend your shop. Critical to manage carefully
- Alliance – Friendly, yet require extra effort to turn into a promoter
- Contender - Requires remedial effort to improve relationship and perception
- Prosecutor - Requires immediate action to prevent damage.
DIAGNOSTIC DASHBOARD
Capture quantitative and qualitative insight, packaged into a comprehensive diagnostic dashboard.
- Measure and improve performance in six key areas including greeting, explanation, speed, quality, appearance, and speed.
- Listen and share audio files of happy and unhappy customers to evaluate staff and improve team performance.
HOW IT WORKS
- Sign-up below or call 773-592-3508
- Schedule 15-minute call
- Send customer data weekly
- Receive & review monthly reports
- Achieve set benchmarks and receive customer certification seal including ongoing press, badges, social media listings, and local promos – drive more sales.
- Access training as needed to empower your team to improve performance, driving the bottom line (not required)
- Make more informed business decisions
- Our Research Squad contacts customers on your behalf each week, creating easy-to-understand and customized reports with recommendations to improve performance. Additionally, earn valuable customer certification to promote your business and enhance your brand
PRICING
The InFocus Auto Offering Sign Up
Core Platform, 30 surveys/month
Monthly downloadable report, including audio files
Access to training programs
Monthly Recommendations
Diagnose for Dollars Newsletter
Achieve set benchmarks and receive "A+ Customer Certification Rating", including quarterly press releases, exclusive online shop listings, social media promos, local media outreach, and offline and online certification badges to promote and grow your business
$199
Per Month